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Cottage Holidays and Bookings - FAQ

Booking Questions

Q: Why is there a supplement when payment is made by credit card?

The card processing companies charge a percentage on top of all payments made by credit card. Rather than add a percentage onto the price of all holidays we pass this on to customers who book with credit cards.

Q: Is there a supplement for payment by UK debit cards?

No – payment by debit cards issued by UK banks are not subject to a supplement.

Q: Can you accept payment by bank transfer from non UK banks?

We can accept payment for your holiday by bank transfer, but you will need to cover the cost of all bank charges so that we receive the full payment in UK Sterling into our bank account. In practice it is usually cheaper to pay by credit card.

Q: How much do we need to pay when we make our booking?

A deposit of 30%, plus the booking fee of £24.00 is collected when a booking is made. When a booking is made less than eight weeks before the holiday is due to start, the total amount is payable at the time of booking.

Q: When do we need to pay the balance on our holiday?

The balance on a holiday is payable eight weeks before the date the holiday is due to start. If the holiday is booked less than eight weeks before it is due to start, the balance and deposit are payable together at the time the holiday is booked.

Q: Is it secure to book online?

Yes it is perfectly secure to use the online booking facility. All pages are 128 bit SSL encrypted. SSL creates an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure.
Data is stored on a dedicated server & MySQL database and access to the server and database is protected. 
All sensitive data is encrypted before being stored in the database.
All data is password protected. No-one else has access to your data.
Our server is scanned weekly by ControlScan for thousands of possible security vulnerabilities.

Q: Do you include any form of travel insurance with my booking?

Yes you have the option to purchase a travel insurance policy as part of the booking process which will cover you for the duration of your booking. You will be able to read the terms and conditions of cover during the booking process and decide whether you would like to include the travel policy as part of your booking. We would always recommend though that you consider an annual travel insurance policy to cover all your travel requirements over the year. 

Holiday Questions

Q: What time can we arrive at our holiday home?

Normal arrival time is 4:00 PM on the afternoon the holiday starts. The booking details will show the arrival date and time, and it is worth checking as it may be earlier for some properties.

Q: We are not going to arrive until late, what should we do?

If you are not expecting to arrive at the normal arrival time for your holiday home please let the owner or housekeeper know. He or she will then arrange with you how you are going to get the keys when you arrive.

Q: What time do we need to leave on our departure day?

Normal departure time is 10:00 to allow time to prepare for the next visitors. The booking details sent to you when you make a booking will show the departure date and time.

Q: Are we able to bring our dog?

The properties that are pet friendly you can find using the 'Cottage Holiday Search' facility and by clicking on 'pets welcome'. There is a charge of £25.00 per dog, per week or per length of booking whichever period is the shorter. Properties that are pet friendly will accept either one or two dogs. Please see section 14 of our booking terms and conditions for more information on pets.

Q: Are linen and towels included?

All bed linen and towels are provided for the number of guests staying in the holiday home. The only towels you might need to bring are beach or swimming towels, and where pets are allowed towels for pets if you are taking them on holiday with you.

Q: Is the cost of electricity/gas included?

In most cases the cost of electricity and gas are included in the rent for your holiday home. If there is an additional charge it will be mentioned in the details for the holiday home.

Q: When there is a wood burning stove at the property are logs included?

Usually an initial supply of logs is provided when there is an open fire or a wood burning stove. The owner or housekeeper will provide more logs should you need them during your stay for an additional charge.

Q: How will we find our holiday cottage?

When the balance is paid for your holiday, full directions and contact details will be sent by email or post, along with the confirmation of payment.

Q: Where will we get the keys?

Arrangements for getting the keys vary from property to property. The direction and contact details sent to you when you pay the balance on your holiday will usually include this information, but if not please contact the owner/housekeeper direct.

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