1 Contract Hire
The Contract of Hire will be between the owner (the Owner) of the property and you the customer (Visitor). Amberley House Cottage Holidays (the Company) act as agents only for the Owners and are not principles.
3 Security Deposit
All payments can only be accepted in Pounds Sterling. Payments are accepted by UK or overseas issued Visa, or Mastercard, debit or credit card, American Express credit card, by BACS or bill payment online, or by a UK issued cheque.
6 Final Payment
8 Right To Refuse/Alter
9 Change of Booking
There will be a fee of £35.00 for any transferred booking, and bookings may not be transferred within eight weeks of the Visitor's holiday, or from one calendar year to another. A transferred booking is from one property to another, a change in the Visitor, or from one date to another. If the transfer requested also involves reducing the length of the holiday it will be regarded as a cancellation.
10 Visitor Accommodation Limitation
Occupation must be limited to the maximum number of persons for the Accommodation stated on the Company's website. Where it is found this has been exceeded a fee of £150.00 will be charged.
11 Joint Bookings
The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of the Company, assign the booking.
Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome folder regarding the appropriate fuel for use on open fires or stoves within the Accommodation. Any damage caused by using inappropriate fuel will be charged to the Visitor.
13 Loss of Visitor Property
13.1 Except as indicated below, the Company or the Owner cannot be held responsible for loss or damage to any belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation. The Company or the Owner excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is caused by the negligence or default or breach of the Company or Owner.
13.2 The Visitor shall be liable for and indemnify the Company or Owner against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by the Company arising from the Visitor’s use or occupation of the Accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor’s party.
Our properties do not accept pets unless it is clearly stated that pets are welcome in our brochure or on our website. Bookings that include dogs are done so on the understanding that all flea, worming treatments and vaccinations are up to date and on the condition that they are not allowed upstairs, on the furniture, and especially the beds, nor left unattended in the accommodation. There must be no evidence that a pet has been at the property upon departure. A charge of £25.00 per stay or per week whichever is shorter will be made for each dog (guide dogs for the blind and hearing dogs for profoundly deaf people excepted). No other domestic pets can be accepted in the holiday properties. Please obtain formal confirmation in writing if you require to accommodate a pet. The pet owner will be responsible for reimbursing the owner for any damage caused.
Where a pet has been at a property that does not accept pets there will be a charge of £150.00 (one hundred and fifty pounds) levied.
15 Right of Entry
The Company or the Owner and/or its agents reserve the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.
16 Visitor Obligations
16.1 The Visitor undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to the Company or Owners the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.
16.2 The Visitor must allow the Company or Owner and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.
16.3 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or the Company or to any neighbours.
16.4 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling etc.
16.5 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party undertakes not to smoke inside the Accommodation or within the boundary of the property grounds.
16.6 You agree not to cause any annoyance or become a nuisance to occupants of adjoining properties.
17 Property Cleanliness
The Visitor agrees to ensure that the Accommodation is left clean and tidy. The Visitor agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this clause.
18 Family Occupation
18.1 The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted.
18.2 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the Holiday Period, and not for any other purpose or longer period.
18.3 The maximum occupancy of the Accommodation shall not be exceeded. If the Visitor wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Owner/Company to see if this is possible. If permission is granted, an additional charge will be levied.
19 Advance Bookings
All properties can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods.
21 Arrival and Departure Times
21.1 Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is confirmed on the booking confirmation on the first day of the holiday and the departure time is before 10.00am on the last day of the holiday or as advised separately by the Owner. Where a later departure time has not been pre agreed, there will be a charge levied that is equal to one seventh of the advertised weekly rental price for the property.
21.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.
22 Right to Evict
The Company or Owner and /or its agents reserves the right to ask the Visitor and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by the Company or Owner and /or its agents where if there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of the property or staff. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Visitor an opportunity to rectify the breach and failure to do so shall entitle the Company/Owner or agents to terminate the agreement.
Notices shall be sufficiently served if sent by pre-paid first class recorded delivery letter or facsimile transmission to the address appearing in the Confirmation Invoice or such other address as each party may from time to time have communicated in writing to the other. Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service.
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.
26 Rights of Third Parties
The Contracts (Rights of Third Parties) Act 1999 might give rights to third parties who are not parties to this contract. The parties agree that this will not apply and that, subject to clause 2.3, only those signing the contract shall have rights and obligations under it.
27 No Smoking Policy
There is a strict no smoking policy in all of our properties which also includes within the property grounds. If there is evidence of smoking inside the property a charge of £150.00 (one hundred and fifty pounds) will be levied.
The headings in this document are included only for convenience, and do not affect the meaning of the clauses to which they relate.
29 No Tenancy
The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and the Owner or Company. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement.
30 Governing Law
The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.
30 Our details
Whilst we endeavour to make our details accurate and reliable, they are only a general guide. If there is any point which is of particular importance to you, please contact the office and we will be pleased to check information.
The mention of any appliance and/or services in these particulars does not imply that they are in full and efficient working order.
No person in the employment of or agent of or consultant to Amberley House Cottage Holidays has any representation or warranty whatever in relation to this property.
A downloadable PDF version of these terms and conditions can be found here