Holiday cottage, Clapham village, West Sussex
Tatty interior where the owners didn't go the extra inch, let alone the extra mile
"External renovations at property very good. Internal condition average at best and quality of renovation poor and tatty. Cleaning only just acceptable, lots of large, dusty cobwebs. On arrival absolutely NO effort had been made to provide a welcome. One half-finished box of tea bags and a congealed centimetre of coffee in a filthy jar along with an odd assortment of 4 or 5 old groceries in the cupboard... out-of date Bisto among them. 2 toilet rolls were left on the kitchen counter, not even hung in the bathrooms. The worst bit though was the appalling tone of the myriad 'orders' and threats of fines for all manner of perceived potential misdemeanours. The 'inventory' was very long, accompanied yet another 'order' to check it. I checked only two items, as an experiment and both were wrong! Perhaps I should have levied a fine to cover the cost of my time!"
We are really sorry you found Hall House to be disappointing. We accept that individuals will always have their own opinion on renovation. We can confirm that the cottage was extensively restored by the Sussex Heritage Trust with financial assistance from English Heritage and the Architectural Heritage Trust. The building dates from the 15th Century so the emphasis has to be on sympathetic restoration using traditional techniques. Unfortunately it will not suit all tastes and we are sorry that this property did not meet with your requirements. We will review with the housekeepers the welcome information. There are certain items that are deliberately left in the cupboards at Hall House that some guests might find useful. They are certainly not out of date as the housekeeper does monitor this closely.
Nice house, shame about the service
"I stayed here the night before my wedding in a nearby venue and had my grooms party get ready there the next day. The house was unique, beautiful and very cozy. Unfortunately after I left I was contacted by their customer service depth asking me wether or not me or a member of my grooms party stole a few towels, which they hadn't. They sent a few more emails along the same vein then informed me they were charging me for the towels, a lock that they claimed had been broken and an extra charge for calling a binman out to take a bin bag away. All of these charges were unfair as I saw it and a persistent nuisance as I was on my honeymoon. In short, nice clean place but really bad customer service. I won't be back."
I am sorry you felt let down by customer service. We would never imply that you, or anyone had stolen the towels but we asked if someone had inadvertently taken them, or knew where they might have been put in the cottage. I am really sorry if you interpreted that differently. The housekeeper had confirmed that the towels were missing and therefore they had to be replaced. This does unfortunately incur a cost, as well as the other damage incurred and this is all outlined in the booking terms and conditions. I am glad you found the cottage cosy and we hope your wedding was a great day and wish you well for the future.
This beautiful thatched cottage is a holiday maker’s paradise with its wealth of tradition and unusual features. Hall House comprises two 15th century cottages that have been combined and extensively restored by Sussex Heritage Trust with financial assistance from English Heritage, the Architectural Heritage Trust Fund, Arun District Council and other smaller charities. Using much of the original materials and utilizing many of the traditional building techniques, the renovation earned a 20th century design award from the Arun District Conservation Area Advisory Committee.
Features include the original copper for washing, part of the bread oven and multiple wattle and daub panels, some of which have remained in their original condition for more than 200 years. While Hall House contains much of the character of the original cottages, it now offers the conveniences of modern day living.
This cottage has three staircases, one to each bedroom! It just adds to its charm and unusual character here. Two of these bedrooms are fitted with double beds while the third bedroom has twin beds. There are two bathrooms - a shower room on the ground floor while the other is a ‘Jack and Jill’ arrangement found between two of the bedrooms, which has a bath and shower attachment. Being a traditional cottage the doorways to this bathroom are low, so anyone who is not particularly nimble may experience some difficulty.
Outside there is a quiet rear garden and patio area for guests enjoyment.
Clapham Village is on the southern slopes of the South Downs and enjoys a great setting just where the Downs form a beautiful crescent shape at Long Furlong. From ‘The Street’ there are footpaths that open out to give fine views to the north across the National Park.
Just across the Arun valley to the west there is the historic market town of Arundel dominated by the symbolic castle and the rising spire of the cathedral. It offers a plethora of craft and antique shops as well as restaurants and tearooms. It’s a great place to wander and just enjoy its hospitality.
Arundel Castle is the seat of the Dukes of Norfolk and is set in 40 acres of sweeping grounds and gardens. The castle has been seasonally open to visitors for nearly 200 years. It is one of the great treasure houses of England and is home to priceless works of art in stunning rooms. Climbing the 131 steps to the Keep, which dates from the 11th century, to take in the views over Arundel and The South Downs is definitely worth the effort.
The River Arun winds its way around the town and is a magnet for wildlife. With more than 60 acres of ponds, lakes and reed beds, Arundel Wildfowl and Wetlands Trust attracts some of the most spectacular ducks, geese and swans. The best way to enjoy the river is on a river cruise stopping off at the Black Rabbit pub or proceeding further north where the river hugs the scarp wooded slope at the foot of the Downs before reaching Amberley.
Hall House is also well placed for the coast. Climping Beach and Littlehampton’s West Beach are only a short drive away. This is a beautiful unspoilt length of beach of Special Scientific Interest and at the eastern end beside the mouth of the River Arun is the West Beach Café built by local craftsmen using materials sourced locally. It is worth a visit, the fish and chips come highly recommended!
Goodwood and Fontwell racecourses are nearby along with the cathedral city of Chichester with its excellent Festival Theatre noted for not only the quality of productions but also the fact many world premieres are featured as well.
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